I have been a loyal customer of this establishment for the past 5 years. Over these years I have seen such a deep decline in the level of customer service that I now can no longer return there for any service. If all you are looking for is a luke warm reception and quickie robotic style pedicure then this is the place for you. With the decline of service, there has been no reduction of prices. I am still paying full price for what was once a 45-60 min pleasurable pedicure experience, but has not been reduced to a 25-30 minute quickie. At one time the reception was warm and inviting, however, that has now been replaced with being serviced by a staff that makes is very obvious they are not interested in servicing the Black clientele or providing you with a pleasant experience, no matter how much you tip or how loyal you have been to the company, and no matter how many referrals you bring to their business. The full experience of a pedicure should include a warm soak, relaxation, the pedicure service, followed by a relaxing massage. You will NOT get that here. The technician is standing ready with the toe nail clippers before I can even get my feet in the water. As soon as my feet hit the water she is already cutting nails and pushing back cuticles, without even a glance up to greet me or look me in the face. Then for the next 20 minutes it is dead silence and all robo-pedicure speed! Followed by the 1 min and 12 seconds "I-dont-really-to-touch-your-skin" relaxation massage.
A quick dash to get you to the nail dryer and you are all forgotten about...until you are rung up, because then you are asked to leave a tip. I the spirit of being a good client I always tip more than 20%...well above what was deserved here.